This page summarises when Infinithink refunds a payment and when it does not. The full rules are in Sections 5.4, 7, 8, 13, 15.2, 15.4, 20.2 and 21.2 of the Terms of Service, which prevail in case of doubt. The consumer right of withdrawal is governed by Section 8 of the Terms. The withdrawal function labelled “Withdraw from contract here” is continuously available throughout the withdrawal period in the footer of every page of the website, including without logging in to your Account, and in the plan and billing section of your Account. All the details are on the Right of withdrawal page.
When we refund
- Withdrawal within 14 days. If you are a consumer and withdraw within 14 days of buying a paid plan without having asked for an immediate start, we refund the full amount you paid. If at purchase you expressly asked for the plan to start immediately, we refund the amount paid minus the part proportionate to the days of service provided until your withdrawal (Section 8 of the Terms).
- Credit top-ups. If you are a consumer and withdraw within 14 days of a top-up, we refund the full amount paid, or, if you asked for the Credits to be available immediately, the price of the Credits not yet used when you withdraw (Section 8.4 of the Terms). If you expressly asked for them to be available immediately, acknowledged that you would lose the right of withdrawal once the contract was fully performed, and used all the Credits of the top-up, withdrawal is no longer possible (Section 8.4 of the Terms).
- Renewed annual plans, for consumers. After the first year you can cancel a renewed annual plan at any time, with effect from the end of the current month, and we refund the part of the price relating to the following full months (Section 7.2 of the Terms).
- Other cases set out in the Terms. A lack of conformity of the Service, in the cases and ways provided by law (Section 13.2). A change to the Service with more than a minor negative impact on your access to or use of it, if you terminate the contract within the stated time (Section 13.3), or a change to the Terms you do not accept or a transfer of the contract to a new entity you do not wish to continue with, if you terminate the contract before the change or transfer takes effect (Sections 20.2 and 21.2). Our discontinuing the Service (Section 15.4) or our terminating a consumer's contract (Section 15.2). In these cases we refund the amounts provided for by the applicable Section of the Terms.
When we do not refund
Cancellation stops the automatic renewal. The plan stays active until the end of the period already paid, then the Account moves to the Free plan or is closed, as you choose, and the amount for the current period is not refunded (Section 7.3 of the Terms), except in the cases listed above, including the one in Section 7.2 for consumers, and as provided by mandatory law. You can cancel at any time from the plan and billing section of your Account or by writing to info@infinithink.it.
Except in the cases above and those provided by law, unused Credits included in a plan, which do not carry over to the next period unless the plan says otherwise, and Credits bought as top-ups are not refundable, except where a consumer withdraws within 14 days under the conditions of Section 8.4 of the Terms (Section 5.4 of the Terms). Under the Terms, the right of withdrawal does not apply to Business Customers.
How to ask for a refund
- If you are a consumer and want to withdraw within 14 days, use the Withdraw from contract here function, available in the footer of every page of the website, including without logging in, and in the plan and billing section of your Account, or write to info@infinithink.it.
- For other cases, write to info@infinithink.it with your Account email, the plan or top-up and the reason for your request. Requests are assessed under the Terms.
Timing and means of payment
In case of withdrawal, we refund the amounts due within 14 days of receiving your withdrawal (Section 8.5 of the Terms). For these refunds we use the same means of payment you used, unless agreed otherwise, at no cost to you. In other cases, we refund as set out in the applicable Section of the Terms. How long the credit takes to appear on your account depends on your bank or card network.