This page explains how to exercise your right of withdrawal from Infinithink paid plans and Credit top-ups if you are a consumer. At the bottom of the page you will find the online withdrawal function, labelled “Withdraw from contract here”, and the model withdrawal form, the same as in Annex A of the Terms, which you are not obliged to use. The full rules are in Section 8 of the Terms of Service, which prevail in case of doubt.
Who can withdraw and by when
If you are a consumer, meaning an individual buying for purposes outside your trade, business or profession, you may withdraw from the contract for a paid plan or a Credit top-up within 14 days of the conclusion of the contract, without giving any reason and without penalty, as provided by Articles 52 and following of the Italian Consumer Code (Legislative Decree 206/2005), which implements Directive 2011/83/EU.
- If the paid subscription starts at the end of a free trial, the 14 days run from the first charge.
- Moving to a higher plan or from monthly to annual billing is a new purchase, with a new 14-day period. If you withdraw from the change, your Account returns to the previous plan and billing period.
- The automatic renewal of the same plan is not a new purchase and does not open a new withdrawal period.
- For Credit top-ups, withdrawal is no longer possible if, within the 14 days, you expressly asked for the Credits to be available immediately, acknowledged that you would lose the right of withdrawal, and used them all (Section 8.4 of the Terms).
- To meet the deadline, it is enough to send your withdrawal statement before the 14 days expire.
The consumer right of withdrawal does not apply to Business Customers, meaning those who buy for their business or professional activity.
Withdrawal and cancellation are not the same
Withdrawal is a consumer right exercised within 14 days, under the conditions of Section 8 of the Terms. It ends the contract and entitles you to a refund of the amounts due, in full or in proportion to the service already provided, as explained below.
Cancellation can be done at any time from the plan and billing section of your Account or by writing to info@infinithink.it. It stops the automatic renewal, the plan stays active until the end of the period already paid and, except as provided in the Terms, the current period is not refunded (Section 7.3 of the Terms). For consumers' renewed annual plans the rule in Section 7.2 applies, summarised in the Refund Policy.
If you are still within the 14 days and also want a refund, use the withdrawal function. If you have already cancelled, you can still withdraw as long as the 14-day period has not expired.
How to withdraw
- Online withdrawal function. At the bottom of this page, available throughout the withdrawal period from the “Withdraw from contract here” link in the footer of every page of the site, even without logging in to your Account, and from the plan and billing section of your Account. You enter your name, the details that identify the contract (for example your Account email, the plan or top-up, and the order number if you have it) and the email address where we should send the confirmation, then press “Confirm withdrawal”.
- Email. You can send a clear statement to info@infinithink.it, also using the model form further down this page, the same as in Annex A of the Terms, which is optional.
- Post. You can send the statement to the business address shown in Section 1 of the Terms.
After you submit your statement through the online function, we send you without delay, on a durable medium such as email, an acknowledgement of receipt with the content of your statement and the date and time it was submitted. For statements sent by email or post too, we acknowledge receipt of your withdrawal without delay on a durable medium.
What happens after withdrawal
- If you did not ask for an immediate start of the plan during the withdrawal period, we refund the full amount you paid.
- If you expressly asked for an immediate start at purchase (or, if the paid subscription starts at the end of a free trial, when you activated the trial), you pay only an amount proportionate to the service provided until you told us of your withdrawal, calculated on the days of service compared with the whole period paid, and we refund the rest (Article 57(3) of the Italian Consumer Code).
- Credit top-ups. If you asked us to make them available immediately, we refund the price of the Credits not yet used when you tell us of your withdrawal, while the proportionate price of the Credits already used remains payable. If you made no such request, we refund the full amount paid. If within the withdrawal period you used all the Credits of the top-up, after expressly asking for an immediate start and acknowledging that you would lose the right of withdrawal once the contract was fully performed, withdrawal is no longer possible (Article 59(1)(a) of the Italian Consumer Code).
- Refund timing and method. We refund the amounts due within 14 days of receiving your withdrawal, using the same means of payment you used, unless agreed otherwise, at no cost to you.
- Your Account. If you withdrew from a plan change, your Account returns to the previous plan and billing period (Section 8.1 of the Terms). If you withdrew from a paid plan, you can keep your Account on the Free plan or close it at any time, at no cost (Sections 7.3 and 8.1 of the Terms). If you withdrew only from a Credit top-up, the withdrawal concerns that purchase. Your content is handled as provided in Section 16 of the Terms.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You can send it by email to info@infinithink.it or by post. It is optional, you can also use the online withdrawal function below.
To Lorenzo Locantore (Infinithink), Via Marta Tana 19, 46043 Castiglione delle Stiviere (MN), Italy, email info@infinithink.it
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service ……………………………… (name of the plan or Credit top-up)
Ordered on ……………………………… (date of purchase)
Account email ………………………………
Name of consumer(s) ………………………………
Address of consumer(s) ………………………………
Signature of consumer(s), only if this form is notified on paper ………………………………
Date ………………………………
(*) Delete as appropriate.
Withdraw from contract here
If you are a consumer, fill in the fields and press “Confirm withdrawal”. To meet the deadline, it is enough to send your statement before the 14-day period expires (Section 8.2 of the Terms). We use the details you enter to handle the withdrawal and the refund, as described in the Privacy Policy.